Privacy Policy

Last Updated: August 9, 2026

Freedom Electric is an ohio LLC providing professional commercial & residental electrician services in North East Ohio

Information We Collect

We collect the information you choose to provide when filling out forms or having conversations via the our website, by email or phone, including but not limited to:

Name, email address, phone number, and service details

Messages, files, or attachments you submit

Technical information such as browser, device type, and IP address

We collect the contents of custom messages (including any photographs provided) that are sent through the forms, chat platforms, including our online live chat or automated chat functions, email addresses, or other contact information we make available to customers, as well as recordings of calls with us, where permitted by law (including through the use of automated or artificial intelligence tools provided by us or our third-party providers).

We also collect information automatically through cookies, pixels, and similar technologies to understand usage, improve our platform, and support analytics.

Communications Between Homeowners and Freedom electric

When you communicate with Freedom Electric through the Platform (including via form submission, text message, voice chat, or online chat), we facilitate and may capture the content and metadata of those communications. This allows us to:

Deliver the form and conversation to the intended recipient

Maintain records for customer support and dispute resolution

Monitor for spam, fraud, or misuse

Improve the quality and reliability of our services

We may use third-party providers for SMS and calls, AI-responses and processing, and chat infrastructure providers to enable these services. These providers process information on our behalf and under their own privacy terms.

How We Use Your Information

We use collected information to:

Receive your request or communication.

Facilitate conversations between homeowners and Freedom electric

Receive your information and analytics

Improve, secure, and maintain our platform

Conduct analytics to enhance features and user experience

Prevent fraud and support troubleshooting

In addition to the primary purposes for using personal data described above, we may also use personal data we collect to . . . Develop, operate, improve, maintain, protect, and provide the features and functionality of our products and services (including by training or fine-tuning our and our third-party providers' artificial intelligence and machine learning models).

As noted above, we may use personal data to improve our services and train or fine-tune the artificial intelligence and machine learning models that power our platform and services.

We DO NOT SELL your personal information.

How We Share Your Information

We may share your information in the following ways:

With trusted third-party partners that help us operate the Platform, including:A2P text message, phone call, and forwarding number partnersAI Model ProvidersAnalytics and tracking providersHosting and security providers

We may also disclose information if required by law or as part of a merger, acquisition, or business transfer.

Cookies and Tracking

The Platform uses cookies and tracking technologies to:

Recognize repeat visitors

Monitor site traffic and performance

Understand user behavior for platform improvements

Support marketing and retargeting (where applicable)

You can control cookies through your browser settings. Disabling cookies may limit some functionality.

Data Retention

We retain form submissions and communications for as long as necessary to provide services, support customer requests, comply with legal obligations, and ensure security. The service professional you contact may also retain your information separately under their own privacy practices.

Security

We use industry-standard technical and organizational measures to protect personal information. However, no method of online transmission or storage is 100% secure.

Your Rights

Depending on your location, you may have rights to access, update, or delete your personal information. To exercise these rights, contact us at [email protected].

Changes

We may update this Policy from time to time. The "Last Updated" date reflects the most recent version.

Contact Us

If you have questions about this Policy, please contact us at [email protected].